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Release Notes

Summary

This ECM release includes the bug fixes and compatibility with UCCX 11.6.

What's New

ECM 13.1 comes with the bug fixes, logs improvement and with the UCCX (11.6) compatibility.

  • Compatibility of ECM with UCCX 11.6

Compatibility of ECM with UCCX11.6

This release is compatible with UCCX 11.6

Fixed Issues

SummaryJira Link
When the number to call is NULL, it shows error in services logs

EAP-10088 - Getting issue details... STATUS

An issue in syncing ECM records 

BAR-37 - Getting issue details... STATUS

Open Issues

SummaryJira LinksResolution Plan
The version appearing on the interface of the application is not correct.

EAP-10817 - Getting issue details... STATUS

Marked for the next release
After defining the application setting from the interface of the application, the user needs to restart the docker-compose.

EAP-10827 - Getting issue details... STATUS

Marked for the next release
Incorrect error messages keep on displaying during HA "Back server not working" and "UCCX is down"

EAP-10411 - Getting issue details... STATUS

Marked for the next release

During the loading User Management module, it is seen that the Firefox browser displays a warning message.  Once the page loads the message disappears.

Number of Users 1000 UCCE.

EAP-10331 - Getting issue details... STATUS

Marked for next release 
When an outbound call is rejected or resent to the queue by an agent, if the same call gets answered by some other agent while at the same time, ECM fetches the status of contact from CCE, then the status field might have improper values.
Marked for the next release
If a user passes a Cisco campaign with an IVR type while creating an agent-based campaign in ECM through API, the ECM campaign got successfully created

EAP-3408 - Getting issue details... STATUS

Marked for the next release
Using “Update Campaign API”, the user can also change the strategy of an enabled/active campaign.

EAP-8035 - Getting issue details... STATUS

Marked for the next release
Each attempt in a campaign should have a unique attempt_number otherwise, this might cause problems while rendering or modifying an attempt definition.

EAP-8040 - Getting issue details... STATUS

Marked for the next release
We recommend not to press F5/CTRL+F5 to refresh the page. To refresh a list or view new changes, the user must navigate from some other page/list to the current page.
Marked for next release

Important Notes/Limitations

Some limitations in the new release are mentioned below,

SummaryRelated Feature
PCS survey integration has not tested in this release.Survey Integration
The first phone number of the contact is mandatory while uploading the contact CSV. ECM Campaign Contacts
In the case of the ECM IVR campaign, It should be noted that the user cannot upload a CSV that contains some value in "Business Param 1" and "Business Param 2". This is because these two Params are used by ECM itself.ECM Survey campaign and Callback campaign 
The current implementation in ECM only allows uploading contact CSV of 2MB size.The current implementation in ECM only allows uploading contact CSV of 2MB size.
In the contact list of the campaign, there is no pagination and user have to click on down arrow button to get the next 25 contacts.ECM Campaign Contacts
While creating an attempt (Voice or SMS) through the API, the attempt definition should be proper. The attempts defined in the improper way will not be accessed from the front-end interface for any modification.Call Strategy API
With the APIs, attempts are created and stored one after the other.ECM Call strategies APIs
The “Delay” and the “Expiry” time of SMS in the call strategy should not be more than 120 minutesECM Call strategies
ECM is now VM level failover supported. Redundancy Support
Cloud deployment of the application is not yet supportedCloud deployment

Compatibility Guide