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.Release Notes v13.0

.Release Notes v13.0

Summary

In this release, ECM has a Survey campaign, has user management and High availability. ECM now supports HTTPS and is compatible with UCCE 11.5

What's New

ECM 13.0 comes with the following feature updates and enhancements.

Compatibility of ECM with UCCE 11.5

This release is compatible with UCCE 11.5

Survey Campaigns

A checkbox is now available as part of an ECM campaign configuration to mark a campaign as a "Survey Campaign".  A survey campaign is a special type of campaign where the application integrates with PCS over PCS RESTful APIs. 

If this checkbox is not checked, the campaign should be executed as a normal dialer campaign.

While uploading customers file to a "Survey Campaign", the application shows a survey dropdown to allow the user to select a survey against which this file needs to be uploaded. This helps in doing proactive surveys on a particular list of customers.

In the case of defining a campaign as a "Survey Campaign", the user must define the survey DN while uploading the customer data file. The survey DN is stored as part of the customers' data in businessParam1.

In the case of callback surveys, a general callback campaign is scheduled in ECM with the "Survey Campaign" checkbox as checked. When the backend job runs to fetch the call data from CCE, it checks an active survey against the DN with PCS and writes this data to ECM along with the survey DN in a businessParam1 over ECM APIs.

The campaign script then calls the PCS IVR application to play the survey against the survey DN. 

User Management

ECM now has a "user management" module. It allows admin to create and manage users. Assign role-based permissions to those users.

Application High Availability 

With the new release, ECM is now VM based Highly Available.

Open Issues

SummaryResolution Plan
Incorrect error messages keep on displaying during HA "Back server not working" and "UCCX is down"Marked for the next release

During the loading User Management module, it is seen that the Firefox browser displays a warning message.  Once the page loads the message disappears.

Number of Users 1000 UCCE.

Marked for next release 
When an outbound call is rejected or resent to the queue by an agent, if the same call gets answered by some other agent while at the same time, ECM fetches the status of contact from CCE, then the status field might have improper values.Marked for the next release
If a user passes a Cisco campaign with an IVR type while creating an agent-based campaign in ECM through API, the ECM campaign got successfully createdMarked for the next release
Using “Update Campaign API”, the user can also change the strategy of an enabled/active campaign.Marked for the next release
Each attempt in a campaign should have a unique attempt_number otherwise, this might cause problems while rendering or modifying an attempt definition.Marked for the next release
We recommend not to press F5/CTRL+F5 to refresh the page. To refresh a list or view new changes, the user must navigate from some other page/list to the current page.Marked for next release

Important Notes/Limitations

The recommended browser for the ECM application is Mozilla Firefox and Google Chrome. (Latest). Some limitations in the new release are mentioned below,

SummaryRelated Feature
In the case of the ECM IVR campaign, It should be noted that the user cannot upload a CSV that contains some value in "Business Param 1" and "Business Param 2". This is because these two Params are used by ECM itself.ECM Survey campaign and Callback campaign 
The current implementation in ECM only allows uploading contact CSV of 2MB size.The current implementation in ECM only allows uploading contact CSV of 2MB size.
In the contact list of the campaign, there is no pagination and user have to click on down arrow button to get the next 25 contacts.ECM Campaign Contacts
While creating an attempt (Voice or SMS) through the API, the attempt definition should be proper. The attempts defined in the improper way will not be accessed from the front-end interface for any modification.Call Strategy API
With the APIs, attempts are created and stored one after the other.ECM Call strategies APIs
The “Delay” and the “Expiry” time of SMS in the call strategy should not be more than 120 minutesECM Call strategies
ECM is now VM level failover supported. Redundancy Support
Cloud deployment of the application is not yet supportedCloud deployment

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