Solution Reference
This document is a technical solution description of CIM providing brief details on the product features and architecture with all necessary solution prerequisites
Introduction
Customer Interaction Manager (CIM) acts as a single repository to store customer interactions. It receives andĀ retainsĀ all interactions of a customer with the call center for tracking a 360-degree view of a customer journey. It provides interfaces to capture real-time and historical information for callers/customers. Administrators can define and extend the contents of the customer and request objects, attaching fields and information to them as per their requirements.