(13.3) Release Notes
- Ammara Ammara Bokhari
- Navira Zainab
Target release | 13.3 |
|---|---|
Target release date | Aug 9, 2021Â |
Status | Released |
Epic | EAP-11581 - Getting issue details... STATUS |
Document owner | Shabber |
Developers | Sikander, Ubaid |
QA | Shabber |
Release Summary
This release includes three main improvements
What's New
Add a text message in the easy announcement
As a supervisor, I would like to add a text message with an easy announcement so that when a customer initiates a chat, my Chat application can respond with any text message configured with the announcement. I should be able to add either a prompt, a text message, or both under the easy announcement.Â
Text Message length can be a minimum of 1 and a maximum of up to 2000 characters. At least, one of the two should be provided; i.e. either a prompt or a text message. The system won't otherwise allow adding an easy announcement without adding any one of them.
Integrating the Supervisor Tools with the new User Management
In this release, the Supervisor Tools is now integrated with a new User Management module having enhanced features and updated UI.
Open Issues
Issue Summary | Priority | Workaround |
|---|---|---|
There is no permission related to caller list CSV upload | minor | Assign "Caller: All operations" for a Supervisor or Agent to upload callers in the caller list Planned for the next release |
Prompt is being uploaded in the wrong folder in the case for UCCE(see steps) | minor | No Workaround |
In UMM, If a particular role is assigned to a lot of users then upon assigning permission it takes a lot of time to assign and remove permissions | minor | If in User Management Module a role is assigned to a lot of users like for example 2500 users, then upon assigning permission to that role it takes approximately 30 seconds. No Workaround |
Names, Numbers, and TTL cannot be updated using a CSV file, in case of the caller list | minor | If the user needs to update these fields in bulk, it cant be done. It can only be achieved manually |
The caller list API should also work with HTTPS | minor | It only works with HTTP for now. |
In the case of UCCE, when finesse is down then the prompts list is empty | minor | No Workaround |
In the case of UCCE, Agent should not be allowed to log in on Supervisor Tools | minor | No Workaround |
[UMM: Application Settings] FQDN is not being accepted from the front end | minor | An IP address is accepted for now from the frontend |
Unable to login with finesse when SSO is enabled | minor | There is no SSO support in this release |
The profile picture is being uploaded in UMM it is not being displayed in Supervisor Tools | minor | Need to upload them separately in both ST and UMM |
Update Supervisor Tools Gadget for new implementation | minor | The Supervisor Tools gadget is not working it needs to be updated |
Resolved Stories
IssueKey | Description |
|---|---|
Add optional message with announcement | Add an optional text message while defining an easy announcement |
Integrate Caller Lists with SupervisorTools | Integrate the Caller List module with Supervisor Tools |