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GC LoadTest Report

Hardware Specs:

CPU

RAM

Hard Disk

CPU

RAM

Hard Disk

8 VCPU

16 GB

102 GB

Load Test Cycle 1 for 500 Agents:

#

Component

Scenario

Benchmark

Notes

Response Time (s)

Test Result

Comments

#

Component

Scenario

Benchmark

Notes

Response Time (s)

Test Result

Comments

1

GC

  • Login 500 agents and Logout

CPU usage shouldn't be more than 70%

  • CPU Load:

    • Max 5% (CPU Spike)

    • Min 3-5%

  • RAM used:

    • 2.64GB from 0.81GB 

Min: 3.1s

Max: 31.3s

Avg: 11.2s

Pass

500 agents logged in and logged out successfully. 
Test run via in-house GC test utility.

  • Login 500 agents and Make ready

CPU usage shouldn't be more than 70%

  • CPU Load:

    • Max 66% (CPU Spike)

    • Min 3-5%

  • RAM used:

    • 2.64GB from 0.81GB 

Min: 1.1s

Max: 6.1s

Avg: 3.59s

Pass

500 agents logged in and changed their state to Ready successfully.
Test run via in-house GC test utility.

  • Put 500 Inbound calls on 500 agents

CPU usage shouldn't be more than 70%

  • CPU Load:

    • Max 50% (CPU Spike)

    • Min 6-10%

  • RAM used:

    • 2.98GB from 0.89GB

Min: 9.8s

Max: 17.4s

Avg: 14.6s

Pass

500 agents able to answer/handle the 500 calls at a time.
Test run via in-house GC test utility.

Load Test Cycle 2 for 1000 Agents:

#

Component

Scenario

Benchmark

Notes

Response Time (s)

Test Result

Comments

#

Component

Scenario

Benchmark

Notes

Response Time (s)

Test Result

Comments

1

GC

  • Login 1000 agents and Logout

CPU usage shouldn't be more than 80%

  • CPU Load:

    • Max 15% (CPU Spike)

    • Min 5-6%

  • RAM used:

    • 3.49GB from 0.81GB 

Min: 6.1s

Max: 30.9s

Avg: 19.5s

Pass

1000 agents logged in and logged out successfully. 
Test run via in-house GC test utility.

  • Login 1000 agents and Make ready

CPU usage shouldn't be more than 80%

  • CPU Load:

    • Max 75% (CPU Spike)

    • Avg 7-11%

  • RAM used:

    • 4.00GB from 0.86GB 

Min: 2.4s

Max: 13.1s

Avg: 7.27s

Pass

1000 agents logged in and changed their state to Ready successfully.
Test run via in-house GC test utility.

  • Put 1000 Inbound calls on 1000 agents

CPU usage shouldn't be more than 80%

  • CPU Load:

    • Max 62% (CPU Spike)

    • Avg 8-13%

  • RAM used:

    • 4.03GB from 0.89GB

Min: 15s

Max: 36s

Avg: 21s

Pass

1000 agents able to answer/handle the 1000 calls at a time.
Test run via in-house GC test utility.

GC has been tested with 1000 concurrent agents with 1000 concurrent calls and you can find the load test report detail here