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(3.4.2.5) Component level network diagram

Owned by CTI
Dec 01, 2023
1 min read

Siebel CTI Connector solution consists of:

  • Siebel CTI Driver - the driver installed on Siebel Communication Server to interact with Siebel CTI infrastructure and enables CTI controls for a Siebel agent.

  • Generic Connector - the telephony connector working as a middleware between Cisco contact center infrastructure via Cisco Finesse and Siebel CTI Driver


Figure: EF Siebel CTI Connector Solution Components