(3.4.2.5) Compatibility Guide
- Navira Zainab
- CTI
We have mentioned only those versions as compatible with which we have done our lab testing. But our solution would work with all the mentioned versions below as the Cisco APIs are same for all the versions. Testing can be scheduled before actual deployment just to be sure.
Compatible Solution Components | |
|---|---|
ActiveMQ | 5.13.2 |
Generic Connector | 3.X |
ActiveMQ CMS | 3.9.3 |
Log4CXX | 0.10. |
UCCE Compatibility | ||
|---|---|---|
CCE | Finesse | Compatibility |
UCCE 12.x | Finesse 12/12.5 | Compatible |
CCE 11.5 | Finesse 11.5 | Compatible |
CCE 11.0 | Finesse 11.0 | Not-Tested |
CCE 11.0 | Finesse 11.5 | Not-Tested |
CCE 10.5 (X) | Finesse 11.5 | Not-Tested |
CCE 10.5 (X) | Finesse 11.0 | Not-Tested |
CCE 10.5 (X) | Finesse 10.5 | Compatible |
UCCX Compatibility | ||
|---|---|---|
CCX | Finesse | Compatibility |
CCX 11.5 (1) | Finesse 11.5 | Compatible |
CCX 11.0 | Finesse 11.0 | Not-Tested |
CCX 10.6 | Finesse 10.6 | Not-Tested |
CCX 10.5 (X) | Finesse 10.5 | Not-Tested |
CCX 10.0 (X) | Finesse 10.0 | Not-Tested |
Siebel CTI Connector is not tested with versions except mentioned ‘Compatible’ of UCCE & UCCX in local lab but it is assumed to work with UCCE versions 9.0 & above and UCCX versions 9.0 & above.
Siebel Communication Server | |||
|---|---|---|---|
Siebel Communication Server | Siebel Communication Server is supported only on Windows platform and on the following versions:
| ||
Browser Compatibility | |
|---|---|
Browser Version | Compatibility |
IE 11.0 | Not-Tested |
IE 10.0 | Compatible |
Mozilla Firefox <Version> | Compatible |
Google Chrome | Compatible |
Safari (Mac) | Compatible |
Browser JRE Version | |
|---|---|
Agent Machine JRE Version | Tested with JRE 1.7 & above |
Refer to Siebel Browser Compatibility Guide for the complete compatibility matrix
Driver Compatibility with Siebel | |||
|---|---|---|---|
Siebel Versions | HI Mode | Standard Mode | Open UI |
Innovation Pack 2015 | Not-Tested | Not-Tested | Compatible |
Innovation Pack 2014 | Not-Tested | Not-Tested | Not-Tested |
Innovation Pack 2013 | Not-Tested | Not-Tested | Not-Tested |
8.1.1/8.2.2 | Not-Tested | Not-Tested | Not-Tested |
Siebel 8.1.1 | Not-Tested | Not-Tested | Not-Tested |
Siebel 8 | Not-Tested | Not-Tested | Not-Tested |
Siebel IP 2024 | Not-Tested | Not-Tested | Compatible |
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