.Release Notes v13.1
- Former user (Deleted)
A minor release with the capability to initiate a new SMS from CIM.
What's New
| Stories | JIRA Issue |
|---|---|
| Initiating a new SMS from CIM | EAP-8632 - Getting issue details... STATUS |
Open Issues
| Issue Summary | Workaround | JIRA Issue | Priority |
|---|---|---|---|
| Currently, there is no Send SMS permission in UMM. | By assigning the Interaction permission to the agent/user can send SMS to the contact. | EAP-10002 - Getting issue details... STATUS | MINOR |
| Interaction is being wasted when both CIM or both UMM are down and turned back up again | Marked for future release. | EAP-9669 - Getting issue details... STATUS | MAJOR |
| CIM does not show any data or buttons on the finesse gadget (unknown scenario) | Marked for future release. | EAP-9669 - Getting issue details... STATUS | MAJOR |
| Limit the create custom attributes to 50 | Marked for future release. The custom customer attributes were supposed to be up to 50. | EAP-9259 - Getting issue details... STATUS | MINOR |
| Search is not being displayed in the Time field | Marked for future release. Due to this issue search has been disabled on the Time field. | EAP-9266 - Getting issue details... STATUS | MINOR |
| Search is not available on the full name in the interaction list search | Marked for future release. Search can be done on first name, last name or customer number. | EAP-9266 - Getting issue details... STATUS | MINOR |
| Unable to refresh the application | Marked for future release. Do not refresh the app 5 or Ctlr+F5 | EAP-9280 - Getting issue details... STATUS | MINOR |
| In case of Direct Transfer scenario call type is being displayed as Inbound in UCCX 11.6 | Marked for future release. In the "Direct Transfer", call type will be appearing as inbound. This is only in case of UCCX 11.6 | EAP-9746 - Getting issue details... STATUS | MINOR |