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This release covers compatibility issues with UCCE 12.6, bug fixes, and some UX issues.

Description

Status

QA-PASSED

Release Summary

Resolved some issues in the 13.4.1 release

The following features have been introduced in this release.

Features

Description

SMBv2 Protocol Support

The Prompt Component now supports the SMBv2 protocol, enhancing security and reliability in prompt access. It is compatible with UCCE 12.6.

High Availability

Supervisor tool functionality has been thoroughly tested in High Availability (HA) configurations with UCCX 12.0.

Single Sign-On (SSO)

Single Sign-On (SSO) functionality has been fixed for finesse users, allowing them to seamlessly log in to the Supervisor tool (UCCX 12.0).

Resolved Issues:

  • Cache Handling for Supervisor Login. EAP-12125

  • Unexpected API Response. EAP-12182

  • Duplicate Error Displayed when Adding String Variables in Team Administration Applications Feature. EAP-12095

  • Incorrect Terminology: "Automatic Work" instead of "Automatic Wrapup". EAP-12097

  • Agent Search Functionality is not working properly. EAP-12087

  • Incorrect error handling for TTL Time. EAP-12070

  • Finesse Gadget - hide logout option in supervisor tools. EAP-12058

  • Search Functionality is not working properly EAP-12164

  • Missing Scroll Bars for Workspaces, Applications, and Agents EAP-12153

  • Scripts variable name should be mandatory to add EAP-12096

Open Issues

Issue Summary

Priority

Fails to switch to a secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service.
Despite the primary server being down, Finesse fails to switch to the secondary server.
EAP-12161

CRITICAL

The database does not restart automatically, it requires the manual killing of Docker processes and a subsequent restart to restore functionality
EAP-12076

CRITICAL

Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario
EAP-12057

CRITICAL

Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled
EAP-12155

CRITICAL

Start and End Date in Business Calendar Displaying One Day Less
EAP-12154

MAJOR

Absence of CSV File Upload Progress Indicator for Caller List

EAP-12180

MINOR

Issue in Creating Easy Announcements for Daily basis on Calendar
EAP-12175

MAJOR

Inconsistent Response In Caller List
EAP-12181

MAJOR

Application Becomes Unresponsive When Deleting Large Data
EAP-12178

CRITICAL

Incorrect Handling of Holidays in Different Time Zones
EAP-12127

MAJOR

Creating Prompts folder in workspaces should return an error
EAP-12117

MAJOR

Prompts are not displayed for supervisors when prompt folder is assigned to Workspace
EAP-12106

MAJOR

No indication provided to the user on completion of the CSV File Upload in Caller List
EAP-12101

MAJOR

UMM returns error on refreshing
EAP-12088

MAJOR

Weekly/Monthly Announcement API Returns No Information
EAP-12072

MAJOR

Issue in Creating Easy Announcements for Daily basis on Calendar
EAP-12175

MAJOR

Need Limit on Integer Values When Uploading Application
EAP-12199

MINOR

System allows to create weekly announcement with the same day selected as both the start and end date
EAP-12073

MINOR

Date handling issue in Schedule Creation

EAP-12064

MINOR

When ever we update any general announcement, one day is automatically added after saving
EAP-11899

MINOR

Missing Translations
EAP-11901

MINOR

TTL less than current date and time uploaded in caller list

EAP-12200

MINOR

Inability to Upload Numbers with Empty Fields in the CSV file to caller List
EAP-12067

MAJOR

Frontend-Backend Holiday Date Mismatch
EAP-12128

MAJOR

Unable to Login through Finesse When IDS Primary Server is Down
EAP-12167

MAJOR

Inconsistent Results Between Database and UI for Caller List
EAP-12187

MAJOR

Spaces in Caller Names Not Ignored During CSV File Upload
EAP-12186

MAJOR

Abnormal CPU Usage Spike Observed After Uploading CSV File for 50k Callers

EAP-12191

MAJOR

Incorrect Reporting of Uploaded Contacts in Logs and Extra Caller in Database During CSV Upload Process
EAP-12189

MAJOR

Inconsistent Reporting of Failed Contacts in Caller Upload Process in Logs
EAP-12188

MAJOR

Inconsistent data shown in logs for Empty columns in caller list
EAP-12197

MAJOR

Inability to Select Directory Number for Easy Announcement Placement and Missing Directory Numbers for Assigned Users in Workspace

EAP-12168

MAJOR

Reauthentication when open feature in a new tab
EAP-12185

MAJOR

Caller without caller name is added in caller list
EAP-12195

MAJOR

Not able to edit the caller data in caller list
EAP-12198

MAJOR

Deleting the caller list is allowed even when all numbers are not uploaded

EAP-12098

MAJOR

Add support for SSO-enabled users in the ST gadget

EAP-12131

MINOR

Caller List is Displayed under (Version 13.4) in Side Menu
EAP-12115

MINOR

Permission for CSV File Upload is not available for Agents and Supervisors

EAP-12111

MINOR

Able to create prompts folder in CCX admin with spaces and length less than 3 characters

EAP-12109

MINOR

All prompt folders are displayed for any particular workspace

EAP-12107

MINOR

Inability to add script and prompt folders from existing folders in Workspaces
EAP-12105

MINOR

Validation missing while updating prompt/script folder names
EAP-12104

MINOR

Inability to Navigate Back without Selecting Language

EAP-12093

MINOR

Unable to Delete Profile Picture through User Management Module (UMM)
EAP-12089

MINOR

Users can create exceptional events for dates that lie outside the defined business schedule calendar
EAP-12084

MINOR

Incorrect Status Code for Easy announcements API
EAP-12080

MINOR

Easy Announcement creation is allowed for the time that has passed
EAP-12071

MINOR

Able to upload 2 and 3 Digit Numbers via CSV Despite 4-Digit Minimum Limit
EAP-12068

MINOR

Caller List: An additional button is being displayed in the caller list that is not required

EAP-12059

MINOR

Secondary Server URL Support in UMM App Settings
EAP-12165

MINOR

Proper Error Message Not Displayed in Team Administration Applications Feature
EAP-12172

MINOR

Back Arrow Visibility and Functionality Issue on Prompts UI
EAP-12194

MINOR

Improving Caller List Visibility, Access, and Navigation
EAP-12177

MINOR

Search Functionality is not Working Properly on Main Page
EAP-12174

MINOR

Headers Visibility not Clear of Easy Announcements on Calendar
EAP-12176

MINOR

Not able to view the TTL in API Response
EAP-12192

MINOR

Easy Announcements created for specified dates are not appearing correctly on the calendar

EAP-12110

MAJOR

TTL less than current date and time uploaded in caller list
EAP-12200

MINOR

Missing Translations KPI UI Issue
EAP-11901

MINOR

Excessive Upload Time for 25,000 Numbers.

EAP-12118

MAJOR

Slow and Inconsistent Response after Uploading 50,000 Numbers.

EAP-12119

MAJOR

Important Notes/Limitations

System Limitations

Compatibility Matrix

Compatibility Guide

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