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Report Description

This report shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script. The report only caters the attempts sent to dialer by ECM. To show the records in the report, make sure that the Cisco campaign name must contain the keyword, "IVR" in the IVR campaign.

Status


colour	Red
title	for cce

Report Screenshot

Report Fields

Name

#	Field Name	Description
1	ECM Campaign	Name	This is the name of the ECM campaign
2	Date Time	This is the date time of the call
3	Number Called	This is the phone number of the customer to whom the call was made.
4	Call Duration	This is the total time duration of the call in seconds
5	Cisco Campaign	Name of the Cisco campaign associated with the ECM campaign
6	Call Result	Call result of the call as returned by the dialer.

Filters

ECM Campaign Name
Start Date
End Date

Versions Compared

Old Version 3

New Version Current

Key