.Connected Calls Detail - IVR Report v13.2

Report Description	This report shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script. The report only caters the attempts sent to dialer by ECM. To show the records in the report, make sure that the Cisco campaign name must contain the keyword, "IVR" in the IVR campaign.
Status	FOR CCE

Report Screenshot

Report Fields

#	Field Name	Description
1	ECM Campaign	This is the name of the ECM campaign
2	Date Time	This is the date time of the call
3	Number Called	This is the phone number of the customer to whom the call was made.
4	Call Duration	This is the total time duration of the call in seconds
5	Cisco Campaign	Name of the Cisco campaign associated with the ECM campaign
6	Call Result	Call result of the call as returned by the dialer.

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