.Connected Calls Detail - IVR Report v13.2
Report Description | This report shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script. The report only caters the attempts sent to dialer by ECM. To show the records in the report, make sure that the Cisco campaign name must contain the keyword, "IVR" in the IVR campaign. |
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Status | for cce |
Report Screenshot
Report Fields
Field Name | Description | |
|---|---|---|
| 1 | ECM Campaign | This is the name of the ECM campaign |
| 2 | Date Time | This is the date time of the call |
| 3 | Number Called | This is the phone number of the customer to whom the call was made. |
| 4 | Call Duration | This is the total time duration of the call in seconds |
| 5 | Cisco Campaign | Name of the Cisco campaign associated with the ECM campaign |
| 6 | Call Result | Call result of the call as returned by the dialer. |
Filters
ECM Campaign
Start Date
End Date