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Report Screenshot
Report Fields
| # | Field Name | Description | |
|---|---|---|---|
| 1 | ECM Campaign | NameName | This is the name of the ECM campaign |
| 2 | Answering Machine | Number of attempts where the system detected an answering machineDate Time | This is the date time of the call |
| 3 | Dialer Abandoned | Number of calls abandoned by the dialer | |
| 4 | Error Condition | Number of attempts where an Error condition was met | |
| 5 | Fax Machine | Number of attempts on whom fax machine was detected | |
| 6 | Invalid Number | Number of attempts which were reported as invalid by the network | |
| 7 | Network Disconnected | Number of attempts where Network Disconnected while alerting | |
| 8 | No Dial Tone | Number of attempts where no dial tone was detected when dialer port went off hook | |
| 9 | No Ring Back | Number of attempts where No ringback from network was received when dial attempted | |
| 10 | Number NOT IN Service | Number of attempts that were reported not in service by network | |
| 11 | Operator Intercepted | Number of attempts where Operator intercept was returned from network when dial attempted | |
| 12 | Voicemail Detected | Number of attempts where the system detected an answering machine |
Filters
Campaign NameNumber Called | This is the phone number of the customer to whom the call was made. | |
| 4 | Call Duration | This is the total time duration of the call in seconds |
| 5 | Cisco Campaign | Name of the Cisco campaign associated with the ECM campaign |
| 6 | Call Result | Call result of the call as returned by the dialer. |
Filters
ECM Campaign
- Start Date
- End Date