.Connected Calls Detail - IVR Report v13.2

Report Description	This report shows the summary of contacts which were NOT CONNECTED due to any reason and group the records by the dialer outcome detected for those contacts. This includes all attempts made against which a non-connected dialer outcome was detected, regardless of the final status of the contact.

Report Fields

#	Field Name	Description
1	Campaign Name	Name of the ECM campaign
2	Answering Machine	Number of attempts where the system detected an answering machine
3	Dialer Abandoned	Number of calls abandoned by the dialer
4	Error Condition	Number of attempts where an Error condition was met
5	Fax Machine	Number of attempts on whom fax machine was detected
6	Invalid Number	Number of attempts which were reported as invalid by the network
7	Network Disconnected	Number of attempts where Network Disconnected while alerting
8	No Dial Tone	Number of attempts where no dial tone was detected when dialer port went off hook
9	No Ring Back	Number of attempts where No ringback from network was received when dial attempted
10	Number NOT IN Service	Number of attempts that were reported not in service by network
11	Operator Intercepted	Number of attempts where Operator intercept was returned from network when dial attempted
12	Voicemail Detected	Number of attempts where the system detected an answering machine

Filters