This release covers compatibility issues with UCCE 12.6, bug fixes, and some UX issues.
Description | |
|---|---|
Status | QA-PASSED |
Release Summary | Resolved some issues in the 13.4.1 release |
Upgrade Guide |
The following features have been introduced in this release.
Features | Description |
|---|---|
SMBv2 Protocol Support | The Prompt Component now supports the SMBv2 protocol, enhancing security and reliability in prompt access. It is compatible with UCCE 12.6. |
High Availability | Supervisor tool functionality has been thoroughly tested in High Availability (HA) configurations with UCCX 12.0. |
Single Sign-On (SSO) | Single Sign-On (SSO) functionality has been fixed for finesse users, allowing them to seamlessly log in to the Supervisor tool (UCCX 12.0). |
Resolved Issues:
Cache Handling for Supervisor Login. EAP-12125
Unexpected API Response. EAP-12182
Duplicate Error Displayed when Adding String Variables in Team Administration Applications Feature. EAP-12095
Incorrect Terminology: "Automatic Work" instead of "Automatic Wrapup". EAP-12097
Agent Search Functionality is not working properly. EAP-12087
Incorrect error handling for TTL Time. EAP-12070
Finesse Gadget - hide logout option in supervisor tools. EAP-12058
Search Functionality is not working properly EAP-12164
Missing Scroll Bars for Workspaces, Applications, and Agents EAP-12153
Scripts variable name should be mandatory to add EAP-12096
Open Issues
Issue Summary | Priority |
|---|---|
Fails to switch to a secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service. | CRITICAL |
The database does not restart automatically, it requires the manual killing of Docker processes and a subsequent restart to restore functionality | CRITICAL |
Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario | CRITICAL |
Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled | CRITICAL |
Start and End Date in Business Calendar Displaying One Day Less | MAJOR |
Absence of CSV File Upload Progress Indicator for Caller List | MINOR |
Issue in Creating Easy Announcements for Daily basis on Calendar | MAJOR |
Inconsistent Response In Caller List | MAJOR |
Application Becomes Unresponsive When Deleting Large Data | CRITICAL |
Incorrect Handling of Holidays in Different Time Zones | MAJOR |
Creating Prompts folder in workspaces should return an error | MAJOR |
Prompts are not displayed for supervisors when prompt folder is assigned to Workspace | MAJOR |
No indication provided to the user on completion of the CSV File Upload in Caller List | MAJOR |
UMM returns error on refreshing | MAJOR |
Weekly/Monthly Announcement API Returns No Information | MAJOR |
Issue in Creating Easy Announcements for Daily basis on Calendar | MAJOR |
Need Limit on Integer Values When Uploading Application | MINOR |
System allows to create weekly announcement with the same day selected as both the start and end date | MINOR |
Date handling issue in Schedule Creation | MINOR |
When ever we update any general announcement, one day is automatically added after saving | MINOR |
Missing Translations | MINOR |
TTL less than current date and time uploaded in caller list | MINOR |
Inability to Upload Numbers with Empty Fields in the CSV file to caller List | MAJOR |
Frontend-Backend Holiday Date Mismatch | MAJOR |
Unable to Login through Finesse When IDS Primary Server is Down | MAJOR |
Inconsistent Results Between Database and UI for Caller List | MAJOR |
Spaces in Caller Names Not Ignored During CSV File Upload | MAJOR |
Abnormal CPU Usage Spike Observed After Uploading CSV File for 50k Callers | MAJOR |
Incorrect Reporting of Uploaded Contacts in Logs and Extra Caller in Database During CSV Upload Process | MAJOR |
Inconsistent Reporting of Failed Contacts in Caller Upload Process in Logs | MAJOR |
Inconsistent data shown in logs for Empty columns in caller list | MAJOR |
Inability to Select Directory Number for Easy Announcement Placement and Missing Directory Numbers for Assigned Users in Workspace | MAJOR |
Reauthentication when open feature in a new tab | MAJOR |
Caller without caller name is added in caller list | MAJOR |
Not able to edit the caller data in caller list | MAJOR |
Deleting the caller list is allowed even when all numbers are not uploaded | MAJOR |
Add support for SSO-enabled users in the ST gadget | MINOR |
Caller List is Displayed under (Version 13.4) in Side Menu | MINOR |
Permission for CSV File Upload is not available for Agents and Supervisors | MINOR |
Able to create prompts folder in CCX admin with spaces and length less than 3 characters | MINOR |
All prompt folders are displayed for any particular workspace | MINOR |
Inability to add script and prompt folders from existing folders in Workspaces | MINOR |
Validation missing while updating prompt/script folder names | MINOR |
Inability to Navigate Back without Selecting Language | MINOR |
Unable to Delete Profile Picture through User Management Module (UMM) | MINOR |
Users can create exceptional events for dates that lie outside the defined business schedule calendar | MINOR |
Incorrect Status Code for Easy announcements API | MINOR |
Easy Announcement creation is allowed for the time that has passed | MINOR |
Able to upload 2 and 3 Digit Numbers via CSV Despite 4-Digit Minimum Limit | MINOR |
Caller List: An additional button is being displayed in the caller list that is not required | MINOR |
Secondary Server URL Support in UMM App Settings | MINOR |
Proper Error Message Not Displayed in Team Administration Applications Feature | MINOR |
Back Arrow Visibility and Functionality Issue on Prompts UI | MINOR |
Improving Caller List Visibility, Access, and Navigation | MINOR |
Search Functionality is not Working Properly on Main Page | MINOR |
Headers Visibility not Clear of Easy Announcements on Calendar | MINOR |
Not able to view the TTL in API Response | MINOR |
Easy Announcements created for specified dates are not appearing correctly on the calendar | MAJOR |
TTL less than current date and time uploaded in caller list | MINOR |
Missing Translations KPI UI Issue | MINOR |
Excessive Upload Time for 25,000 Numbers. | MAJOR |
Slow and Inconsistent Response after Uploading 50,000 Numbers. | MAJOR |