Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 8 Current »

CIM Profiles & Interactions mainly consist of the following objects:

  1. Customers -  Every contact approaching the system through any channel is identified as a customer

  2. Interactions - An interaction stores information about the communication taken place through the respective channel.


All client applications including IVR, Finesse gadgets, and 3rd party applications access CIM via REST APIs to fetch and store information from, to CIM.


  • No labels