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The Expertflow Voice Recording Solution is a replacement of Cisco Mediasense, for single & multi-site contact centers up to 100 concurrent agents. Calls are recorded & stored as individual call legs including call hold, call transfer and call conference. The recordings can be archived, deleted or downloaded, and a RESTful API provides access to all objects. For further details, see (14.0) Release Notes. 

We are constantly updating our documentation. If the document you require is not available / incomplete, please let us know here and will revert via email.

Deployment Guides

Solution Reference and Architecture

For details regarding the Terminology, Components & Architecture, see Solution Components and Architecture

User Guide



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