Hardware Sizing
The following lists the machine specifications for a maximum of 100 concurrent agents.
vCPU | vRAM | vDisk |
2 cores (2.60GHz, 2 processors) | 8 GB | 1x100 GB |
To support HA, the same specifications would be doubled for the two machines for a redundant deployment.
To get machine specifications for a larger agent volume and/or with other ExpertFlow products in a coresident deployment, please check here.
Software Requirements
The following software is required to be installed on the server.
Supervisor Tools is compatible with the following.
Hardware Requirements
For HA deployment, each machine in the cluster should have the following hardware specifications.
Components | Minimum requirement |
|---|---|
CPU | 2 cores vCPU |
RAM | 4 GB |
Disk | 100 GB mounted on / |
NICs | 1 NIC |
Software Requirements
OS Compatibility
Supervisor Tools is tested with the following Linux-based operating systems.
Item | Version | Notes |
|---|---|---|
Red Hat Enterprise Linux RECOMMENDED | release 8.4 or higher | Administrative privileges (root) are required to follow the deployment steps. |
CentOS Linux | 7.7.1908 (Core) | Not recommended as it has many vulnerabilities and no longer maintained Administrative privileges (root) are required to follow the deployment steps. |
Database Requirements
Item | Notes |
|---|---|
SQL Server 2019 Express/ Standard/ Enterprise | The customer or partner to install and make it accessible on the local system or LAN. To support High Availability, the partner/customer must set up MS SQL Server in a failover cluster mode. |
Docker Engine Requirements
Item | Notes |
|---|---|
Docker CE 18+ | |
Version 1.23.1 |
Browser Compatibility
Item | Version | Notes |
|---|---|---|
Chrome | 120.x | COMPATIBLE |
Firefox | Not Tested | The UI of some pages might not render properly in Firefox. |
Cisco Unified CC Compatibility
Item | Version |
|---|---|
UCCX | 12.5, 12.0 (SS0) |
UCCE | 12.6 |
CUCM | 12.5.1 |
Port Utilization
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Supervisor Tools web app | any | CCX-A, CCX-B | 80 |
HTTPS | Supervisor Tools web app | any | CCX-A, CCX-B | 443 |
TCP | Supervisor Tools web app | any | MS SQL Server | 1433 |
TCP | Supervisor Tools web app | any | MySQL | 3306 |
HTTP/S | Enterprise web user | any | Supervisor Tools web app | 8080 |
System Access Requirements
Integration with CCX
To synchronize changes with CCX, we need admin user for the Express Configuration APIs to read and write data on CCX.
Machine Access
Administrative privileges (root) on the machine are required to follow the deployment steps.
Database access rights
We require the following database and the privileged SQL user to connect to the EF application with its database. The application will create its tables and other schema objects itself after connection.
Create a wallboard application database with the name EFSupervisorTools.
Create an SQL Server User EFUser with a database role db_owner on the EFSupervisorTools database.
Time Synchronization Requirements
If , the system can produce unpredictable results. Therefore, EF Team Administration application and Cisco UCCX should have their time zone and date/time properly configured, according to the geographic region and must .
To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated regularly. For security reasons, we recommend the Network Time Protocol (NTP) V 4.1+.