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Must follow these requirements while uploading the CSV file.

Structure for Caller Info: The CSV file should have a specific structure for caller information. This structure should include at least the caller number and calling name.

Caller Number and Calling Name: These fields are compulsory. They must be included in the caller information section of the CSV file.

No Space in Caller Name or Calling Number: Ensure there are no spaces in the caller name or calling number fields. Spaces should be removed.

Limitations:

  • Only the size of 300k callers is tested and supported.The system has been tested and verified to handle CSV files with up to 300,000 entries during a single upload process. It is recommended to upload in chunks if the file have more than 300,000 entries

  • Duplicated callers are allowed to be uploaded if already exist in the caller list.

  • Duplicated callers are uploaded only once if they are in the same CSV file.

  • Single caller calling number should be more than 3 digits while through uploading file calling number can consist of two digits.

  • There are some inconsistencies noticed while updating the caller info which need to be fixed. For some callers, a user is not able to update the caller info.

  • The percentage of CPU usage relative to the total available CPU resources observed while uploading CSV files increases which may seem unusual as it exceeds 100%. This could indicate that the container is using multiple CPU cores or threads.

  • During upload time Users experience a delay in response ranging between 3 to 9 minutes when attempting to access callers in a caller lists.

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