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Cache Handling for Supervisor Login. EAP-12125
Unexpected API Response. EAP-12182
Duplicate Error Displayed when Adding String Variables in Team Administration Applications Feature. EAP-12095
Incorrect Terminology: "Automatic Work" instead of "Automatic Wrapup". EAP-12097
Agent Search Functionality is not working properly. EAP-12087
Incorrect error handling for TTL Time. EAP-12070
Finesse Gadget - hide logout option in supervisor tools. EAP-12058
Search Functionality is not working properly EAP-12164
Missing Scroll Bars for Workspaces, Applications, and Agents EAP-12153
Scripts variable name should be mandatory to add EAP-12096
Duplicate Scroll Bars in Today, Weekly and Daily View for Announcements EAP-12075
Icon Overlapping with Announcement Text EAP-12090
Caller List Display Issue EAP-12112
Open Issues
Issue Summary | Priority | ||||||
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Fails to switch to a secondary server upon primary server failure (UCCX 12.0). Finesse should automatically detect the failure of the primary server and switch to the secondary server to ensure uninterrupted service. |
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The database does not restart automatically, it requires the manual killing of Docker processes and a subsequent restart to restore functionality |
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Prompts list: the prompts folder is not getting created properly in the relevant folder in some scenario |
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Inability to Change Application Settings in UMM When SMBv2 is Enabled and SMBv1 is Disabled |
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Start and End Date in Business Calendar Displaying One Day Less |
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Absence of CSV File Upload Progress Indicator for Caller List |
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Issue in Creating Easy Announcements for Daily basis on Calendar |
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Inconsistent Response In Caller List |
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Application Becomes Unresponsive When Deleting Large Data |
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Incorrect Handling of Holidays in Different Time Zones |
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Creating Prompts folder in workspaces should return an error |
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Prompts are not displayed for supervisors when prompt folder is assigned to Workspace |
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No indication provided to the user on completion of the CSV File Upload in Caller List |
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UMM returns error on refreshing |
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Weekly/Monthly Announcement API Returns No Information |
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Issue in Creating Easy Announcements for Daily basis on Calendar |
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Need Limit on Integer Values When Uploading Application |
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System allows to create weekly announcement with the same day selected as both the start and end date |
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Date handling issue in Schedule Creation |
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When ever we update any general announcement, one day is automatically added after saving |
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Missing Translations |
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TTL less than current date and time uploaded in caller list |
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Inability to Upload Numbers with Empty Fields in the CSV file to caller List |
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Frontend-Backend Holiday Date Mismatch |
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Unable to Login through Finesse When IDS Primary Server is Down |
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Inconsistent Results Between Database and UI for Caller List |
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Spaces in Caller Names Not Ignored During CSV File Upload |
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Abnormal CPU Usage Spike Observed After Uploading CSV File for 50k Callers |
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Incorrect Reporting of Uploaded Contacts in Logs and Extra Caller in Database During CSV Upload Process |
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Inconsistent Reporting of Failed Contacts in Caller Upload Process in Logs |
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Inconsistent data shown in logs for Empty columns in caller list |
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Inability to Select Directory Number for Easy Announcement Placement and Missing Directory Numbers for Assigned Users in Workspace |
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Reauthentication when open feature in a new tab |
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Caller without caller name is added in caller list |
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Not able to edit the caller data in caller list |
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Deleting the caller list is allowed even when all numbers are not uploaded |
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Add support for SSO-enabled users in the ST gadget |
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Caller List is Displayed under (Version 13.4) in Side Menu |
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Permission for CSV File Upload is not available for Agents and Supervisors |
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Able to create prompts folder in CCX admin with spaces and length less than 3 characters |
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All prompt folders are displayed for any particular workspace |
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Inability to add script and prompt folders from existing folders in Workspaces |
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Validation missing while updating prompt/script folder names |
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Inability to Navigate Back without Selecting Language |
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Unable to Delete Profile Picture through User Management Module (UMM) |
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Users can create exceptional events for dates that lie outside the defined business schedule calendar |
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Incorrect Status Code for Easy announcements API |
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Easy Announcement creation is allowed for the time that has passed |
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Able to upload 2 and 3 Digit Numbers via CSV Despite 4-Digit Minimum Limit |
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Caller List: An additional button is being displayed in the caller list that is not required |
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Secondary Server URL Support in UMM App Settings |
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Proper Error Message Not Displayed in Team Administration Applications Feature |
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Back Arrow Visibility and Functionality Issue on Prompts UI |
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Improving Caller List Visibility, Access, and Navigation |
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Search Functionality is not Working Properly on Main Page |
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Headers Visibility not Clear of Easy Announcements on Calendar |
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Not able to view the TTL in API Response |
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Easy Announcements created for specified dates are not appearing correctly on the calendar |
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TTL less than current date and time uploaded in caller list |
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Missing Translations KPI UI Issue |
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Excessive Upload Time for 25,000 Numbers. |
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Slow and Inconsistent Response after Uploading 50,000 Numbers. |
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