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Drawio
bordertrue
viewerToolbartrue
fitWindowfalse
diagramNameFlowChart- CIM Interaction History
simpleViewerfalse
widthdiagramWidth702revision4


Note

If the agent or supervisor does not accept the call (after the call has landed on the Finesse desktop), the call interaction is still stored in CIM, tagged with the agent name to whom it was routed.

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