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  1. To update the self-signed certificates for VRS, get the public authority or domain signed certificate .crt and .key files, name them server.crt and server.key, and replace the files in /recording-solution/config/certificates with these two new files. Names should be the same.

  2.  Run ./install-efcx.sh for EFCX Or run ./install-cisco.sh for Cisco UCCX and UCCE.

  3. Run the following command to ensure all the components are running. 

    Code Block
    # docker ps
  4. In case of Cisco go to https : //VRS-IP/#/login to access the application, whereas for EFCX go to https://VRS-IP:444/#/login.

  5. Configure the SIP trunk to enable CUCM to send SIP events to VRS for call recordings. Two sip trunks should be configured in case of HA. (Not for EFCX)

*Nginx service is running on port 443 in case of UCCX or UCCE, and for EFCX it is running on port 444.

  • For EFCX there are additional steps to be done on the VRS server.

  • Navigate to the Postgresql folder.

    Code Block
    cd /etc/postgresql/16/main/
  • Open the file postgresql.conf, scroll down to find the line with #listen_addresses and replace the entire line with the following:

    Code Block
    listen_addresses = '*'
  • Save and exit.

  • Open the file pg_hba.conf, scroll down to the bottom and add the line:

    Code Block
    host all all 0.0.0.0/0 md5
  • Save and exit.

  • Restart the Postgresql service:

    Code Block
    systemctl restart postgresql