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The following lists the machine specifications for a maximum of 100 concurrent agents.
vCPU | vRAM | vDisk |
2 cores (2.60GHz, 2 processors) | 8 GB | 1x100 GB |
To support HA, the same specifications would be doubled for the two machines for a redundant deployment.
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The following software is required to be installed on the server.
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OS Compatibility
Use any of the following OS. Both are compatible with the Supervisor Tools.
Item | Version |
CentOS Linux | 7.7.1908 (Core) updated to the latest packages (use Yum update) |
Red Hat Enterprise Linux | release 8.4 (Ootpa) |
Database Requirements
Item | Notes |
SQL Server 2019 Express/ Standard/ Enterprise | The customer or partner to install and make it accessible on the local system or LAN. To support High Availability, the partner/customer must set up MS SQL Server in a failover cluster mode. |
Docker Engine Requirements
Item | Notes |
Docker CE | Docker CE 18+ and docker-compose (in the case of CentOS |
Browser Compatibility
Item | Version | Notes |
Chrome | 120.x |
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Firefox | Not Tested | The UI of some pages might not render properly in Firefox. |
Cisco Unified CC Compatibility
UCCX and UCCE have been tested without Single Sign-On (SSO).
Item | Version |
|---|---|
UCCX | 12.0, 12.5 |
UCCE | 12.6 |
Port Utilization
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Supervisor Tools web app | any | CCX-A, CCX-B | 80 |
HTTPS | Supervisor Tools web app | any | CCX-A, CCX-B | 443 |
TCP | Supervisor Tools web app | any | MS SQL Server | 1433 |
TCP | Supervisor Tools web app | any | MySQL | 3306 |
HTTP/S | Enterprise web user | any | Supervisor Tools web app | 8080 |
System Access Requirements
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