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Parameter | Value | Is Mandatory | Description | |||
|---|---|---|---|---|---|---|
CallType | ConsultCall | Mandatory | ||||
| CallState | Hold | Mandatory | ||||
| ani | Mandatory | Calling Number | ||||
| DNIS | Mandatory | |||||
| CallId | Mandatory | Dialog ID of the current call | ||||
| CallAbandoned | False | Mandatory | ||||
| ManualOutBoundCall | False | Mandatory | The Value is True only if the main call is a manual outbound call. | |||
activityDialogID | Mandatory | Dialog ID of the main call | ||||
| Comments | Optional | The occurrence based on the value | WrapUp | Optional | The occurrence based on the value | |
| AgentExtension | Mandatory | |||||
| ConsultingAgentExtension | Mandatory | |||||
| callVariable1 | Optional | The occurrence based on the value | ||||
| callVariable2 | Optional | The occurrence based on the value | ||||
| callVariable3 | Optional | The occurrence based on the value | ||||
| callVariable4 | Optional | The occurrence based on the value | ||||
| callVariable5 | Optional | The occurrence based on the value | ||||
| callVariable6 | Optional | The occurrence based on the value | ||||
| callVariable7 | Optional | The occurrence based on the value | ||||
| callVariable8 | Optional | The occurrence based on the value | ||||
| callVariable9 | Optional | The occurrence based on the value | ||||
| callVariable10 | Optional | The occurrence based on the value | ||||
| BACampaign | Optional | Campaign Variables | ||||
| BAStatus | Optional | Campaign Variables | ||||
| BAResponse | Optional | Campaign Variables | ||||
| BAAccountNumber | Optional | Campaign Variables | ||||
| BADialedListID | Optional | Campaign Variables | ||||
| BATimeZone | Optional | Campaign Variables | ||||
| BABuddyName | Optional | Campaign Variables | ||||
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |
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