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Drawio
bordertrue
viewerToolbartrue
fitWindowfalse
diagramNameFlowChart- CIM Interaction History
simpleViewerfalse
width
diagramWidth538
revision12

Info
titleNote

If the agent or supervisor does not accept the call (after the call has landed on the Finesse desktop), the call interaction is still stored in CIM, tagged also with the agent name to whom it was routed.

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