...
| Drawio | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Info | title | Note
|---|
| Note |
If the agent or supervisor does not accept the call (after the call has landed on the Finesse desktop), the call interaction is still stored in CIM, tagged with the agent name to whom it was routed. |
...
Page Comparison
General
Content
Integrations