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Report DescriptionThis report shows the summary of contacts which were NOT CONNECTED due to any reason and group the records by the dialer outcome detected for those contacts. This includes all attempts made against which a non-connected dialer outcome was detected, regardless of the final status of the contact. shows the details of the calls attempted by the dialer and connected to/redirected to an IVR script.  




Report Screenshot

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Report Fields


#Field NameDescription
1Campaign NameName of the ECM campaign
2Answering MachineNumber of attempts where the system detected an answering machine
3Dialer Abandoned Number of calls abandoned by the dialer
4Error ConditionNumber of attempts where an Error condition was met
5Fax MachineNumber of attempts on whom fax machine was detected
6Invalid NumberNumber of attempts which were reported as invalid by the network
7Network DisconnectedNumber of attempts where Network Disconnected while alerting
8No Dial ToneNumber of attempts where no dial tone was detected when dialer port went off hook
9No Ring BackNumber of attempts where No ringback from network was received when dial attempted
10Number NOT IN ServiceNumber of attempts that were reported not in service by network
11Operator Intercepted Number of attempts where Operator intercept was returned from network when dial attempted
12Voicemail DetectedNumber of attempts where the system detected an answering machine


Filters

  • Campaign Name

  • Start Date
  • End Date