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Summary 

Description

Related Feature

Vault should be unsealed when any component requires a restart. Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.User Management
It takes 5 mins to sync Agents and Supervisors It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done.  It was tested on 1000 Agents and Supervisors. User Management
If application settings are not defined If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCEApplication Setting/User Management
The Application Setting only accepts IP Addresses for nowThe Application Setting only accepts IP Addresses for nowApplication Setting/User Management
It is advised to upload 10,000 Callers  at a time While uploading callers in the caller list, upload 10,000 Callers  at a time Caller List 
Uploading 10,000 callers take 6-7 mins It takes 6-7mins to upload 10,000 callers Caller List
It is advised that two consecutive files should not be uploaded It is advised that one should wait for CSV to be uploaded completely then upload the other after the first oneCaller List
Note that on the front end no message will be displayed that the contacts are uploaded successfully This kind of message is displayed in the caller list logsCaller List
TTL jobs run after every 5 minsTTL job runs every 5 mins. Caller List
It takes 15 mins to Clear a Caller list containing 10k Callers

When we click on a clear call list button it starts deleting in the backend. It takes almost 15 mins to delete 10k callers.


Caller List
Login a supervisor with nocacheLogin a supervisor with nocache, the supervisor will auto login to the supervisor tools gadgetFinesse Gadget
The finesse gadget was tested on non-SSO 

The finesse gadget was tested on non-SSO UCCX

Finesse Gadget
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