We support 3 different flavors of MS CRM Web-Connector, based on the different MS CRM versions, however, EF Server Side component installation Aka Generic Connector installation is common for all these flavors, For Generic Connector prerequisites, see Generic Connector Deployment Prerequisites.
INFO
MS CRM Web-CTI Connector can co-reside with EF Generic Connector, So the Hardware/port requirements are the same which are mentioned in the Generic Connector Deployment Prerequisites
Once the Generic Connector-based version is installed, please follow the relevant guide as per CRM Version.
| Version | Detail | Deployment Guide |
|---|---|---|
| CIF | CIF release is only available for MS CRM Online version 9. x | Link |
| On-Premise for UCI | This release is compatible with UCI for MS CRM on-premise installation for version 9. x | |
| Classic UI Installation | This release is compatible with MS CRM 8. x version |