.Solution Components and Architecture v2.0
- Former user (Deleted)
Owned by Former user (Deleted)
The solution consists of the following components and configurations.
Name | Description |
|---|---|
CTI FronEnd | The Javascript CTI Frontend, which embeds inside the CRM |
CTI Backend | The Backend communicates between Frontend and Contact Center |
| EF Contact Center | Expertflow Contact Center which manages all the Telephony and Contact Center Operations |