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(4.4) Generic Connector
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(4.4) Generic Connector

Owned by Navira Zainab
Last updated: Dec 05, 2023

Generic Connector is the middleware component providing asynchronous connectivity between Cisco Finesse and agents using CRM solutions such as Siebel, MS Dynamics CRM, SAP, and more. Generic Connector provides the same message-queue interface for both Cisco UCCX and Cisco UCCE.

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Release Notes

Business Features


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