.Release Notes v13.4
- Former user (Deleted)
- Former user (Deleted)
Release Summary
This release comes with the major bug fix for the historical stats.
Fixed Issues
Issue Summary | JIRA Issue | Status |
|---|---|---|
| The synchronizer is not syncing the complete historical stats. | EAP-11420 - Getting issue details... STATUS | Fixed |
Open Issues
Issue Summary | JIRA Issue | Priority | Workaround |
|---|---|---|---|
| Synchronizer stuck for more than two minutes, and then start automatically. | EAP-11427 - Getting issue details... STATUS | MAJOR | It starts working automatically. |
| State name which is in small ratio as compared to other states not appear on the gadget. | EAP-11426 - Getting issue details... STATUS | MINOR | |
| Sometimes in template five, agent state names not appear properly for PIE & Doughnut gadgets. | EAP-11424 - Getting issue details... STATUS | MINOR | |
| Speedometer needles move to the left from zero for the values less than 10. | EAP-11423 - Getting issue details... STATUS | MINOR | Contact Center SLA never be in a single digit. |
| If SSO-enabled CCE agent logs in to EF application, upon accessing Finesse, it asks for the username, password of the agent for the first time at least. | EAP-10740 - Getting issue details... STATUS | MINOR | Provide the agent name for the first time on Finesse. It doesn't ask later unless the user closes the browser. |
| The screen time of the success message for the "Application Settings" is very short. | EAP-10810 - Getting issue details... STATUS | MINOR | Mark to be fixed in the next release |
| There is a setting without SSO either UCCX or UCCE. Then user unable to log in using contact center agents in UMM. | EAP-10811 - Getting issue details... STATUS | MINOR | Login agent in wallboard then click on UMM button from the wallboard so the agent can log in to UMM |
| Some permissions related to "Application Settings"(i.e. "Create" and "Delete") are of no use at the moment and reserved for the future. | EAP-10790 - Getting issue details... STATUS | MINOR | Do not assign these permissions (Application setting create and delete) to any user |
| The "Prompt Settings" for CCE are not optional for now. If not needed, you may provide any value. | EAP-10730 - Getting issue details... STATUS | MINOR | User can add any garbage value in a prompt setting of UMM |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value does not appear on the gadget. | EAP-10434 - Getting issue details... STATUS | MINOR | This issue is observed rarely based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget. |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later. | EAP-10126 - Getting issue details... STATUS | MINOR | No workaround |
| If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | EAP-9753 - Getting issue details... STATUS | MINOR | Just click on the password field and press enter to log in. |
| If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget | EAP-9678 - Getting issue details... STATUS | MINOR | Always try to provide a small name of the attribute, i.e. less than 20 characters long. |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | EAP-9634 - Getting issue details... STATUS | MINOR | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
| Need to restart the UMM service after changing the license in UMM | EAP-10075 - Getting issue details... STATUS | MINOR | UMM Services need to be restarted on any machine on which wallboard is deployed with this command docker service update --force wallboard_umm |
| You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". | EAP-10092 - Getting issue details... STATUS | MINOR | Create new Role and add Users in it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | EAP-9993 - Getting issue details... STATUS | MINOR | The date is visible in the English format |
Enhancement in 13.4.1
Speedometer Gadget
In this version of the wallboard, the user will now have two different types of ranges
- -100 to +100
- 0 to 100
If the user wants to show NPS on the Speedometer, the selective range must be -100 to +100 and if the user wants to show the SLA of any queue, the selective range must be 0 to 100.