Screen recording configuration

Pre-Requisite

1. An SFTP server is required which is same as where VRS is deployed.

2. Need to deploy screen-recording gadget.

Agent Computer

1. Download the Screen Recording executable file from here.

2. Download file

3. Make a directory 'Service' in C:\ and place all three files in it

4. Open the command prompt and add following environment variables from table1

5. To add variables use 'SET <Environment Variable> = <Value>' from Table 1.

6. Open powershell as administrator and run the following commands on any path

   1. Set-ExecutionPolicy RemoteSigned -Scope CurrentUser

   2. Set-ExecutionPolicy Unrestricted -Scope CurrentUser

7. In powershell navigate to C:\Service\ and then run .\config.ps1

8. Run the Controller.exe manually by double click

9. Open the browser and open this url http://localhost:8000 . A page would open indicating that service is running fine.

10. Open the Sftp server and login to sftp server

11. Make a test call

12. Navigate to /screen_recordings on sftp server and see if your recording is being saved.

13. Download and Play the video manually

14. Make a test call and check the front end (front end yet to be made)

Table 1

Finesse Server

• Deploy the gadget in the finesses server using this guide

• Gadget file to deployed is .

• Open you UCCX server and login

• From menu bar open Subsystems → Rmcm → Teams

• Open your team and assign the devices as resources on which screen recording to be enabled