Salesforce Connector supports high availability(HA) provided that cisco finesse is configured to support HA. If finesse supports HA, it will be hosted on at least two servers i.e. primary and secondary.
At any given time, one of these nodes will be acting as the master node and the other as the slave node. If both nodes were up and for some reason master node goes down, then the agent will receive a forced logout event. Upon re-login agent will be able to continue its operations as the secondary node would be still up and will act as the master node now.
If both nodes are up and the slave node goes down then it won't have any effect on the agent.
In case only one node was up, it will be acting as the master node and it goes down for any reason then no operations will be performed, when an agent will choose an operation, he/she will be notified that the service is unavailable. Whenever one of the nodes is up again, the agent will receive a forced logout event. Upon re-login agent will be able to continue its operations.
