Release Summary
This is a major unified release of Dashboards & Wallboards which includes the support for the Cisco UCCE & UCCX platform and Timezone implementation for historical stats.
What's New
- Support for Unified Release of Wallboard
- Timezone implementation
- Add a background color to a Data Table cell
Support for Unified Release of Wallboard
This is the unified release of wallboard There is one single release that can be deployed at any customer site regardless of the CC platform
Timezone implementation for historical stats
Timezone is available as a system setting in addition to the company logo setting where users will be able to add a timezone once. The timezone value specified here will serve as the default timezone and will be applied to all dashboards in the application. The default timezone will be UTC (Zero Offset). Only one timezone can be selected at a time. The timezone once selected for a dashboard can also be changed later in the Dashboard settings. In the case of the dashboard group, multiple dashboards point to different timezones, the data in each dashboard will appear based on the timezone of the dashboard. Based on the configured timezone in the dashboard settings, the user able to see in which timezone the statistical data is being displayed on the final dashboard link. this is available as a disclaimer or a read-only mode. Historical stats gadgets are line charts and bar charts.
Add a background color to a Data Table cell
The user is able to add thresholds for data table columns. So for columns, ASA, AHT and State Duration values can be set in seconds. The user is able to optionally provide threshold conditions (warning, error) which highlight the value of the attribute and the background color of the cell based on the colors that he has defined in the gadget settings(i.e. orange for warning and red for error).
Fixed Issues
Issue Summary | JIRA Issue | Priority |
|---|---|---|
| There is no fixed issue from the previous release |
Open Issues
Issue Summary | JIRA Issue | Priority | Workaround |
|---|---|---|---|
| Message display for the update Application Settings for a very short interval of time | EAP-10810 - Getting issue details... STATUS | MINOR | no workaround Mark to be fix in next release |
| There is a setting without SSO either UCCX or UCCE. Then user unable to login contact center agents in UMM. | EAP-10811 - Getting issue details... STATUS | MINOR | Login agent in wallboard then click on UMM button from the wallboard so the agent can login in the UMM |
| Extra permission available in UMM related to Application Settings, Create and Delete. There is no use of these permissions | EAP-10790 - Getting issue details... STATUS | MINOR | Do not assign these permissions (Application setting create and delete) to any user |
| UMM prompt settings for Cisco type CCE must be optional, as there is no use of prompts in a wallboard/dashboard | EAP-10730 - Getting issue details... STATUS | MINOR | User can add any garbage value in a prompt setting of UMM |
| If there is a lesser amount of data for one category of the current state attribute (response distribution ratio between "Ready", "Not Ready", "Talking"), the label of that current state value will not appear on the gadget. | EAP-10434 - Getting issue details... STATUS | MINOR | No workaround. This rarely occurs based upon the total sample group of all state values and the ratio among them. The legend keys showing which slice represents what value in the data set is still available on the bottom of the gadget. |
| When the non-active VM or synchronizer comes up after failover, the stats on the gadget become zero for a few seconds and get updated later. | EAP-10126 - Getting issue details... STATUS | MINOR | No workaround |
| If the user has saved the password with Keep me logged in option, the login button starts appearing as disabled whenever the user comes again on the login page. | EAP-9753 - Getting issue details... STATUS | MINOR | Just click on the password field and press enter to log in. |
| If the label of an attribute is of a large size, the system automatically tries to readjust the name on the final view which might disturb the UI of the gadget | EAP-9678 - Getting issue details... STATUS | MINOR | Always try to provide a small name of the attribute, i.e. less than 20 characters long. |
| If all permissions are deleted from a role, then the user also automatically gets removed from the role having no permissions in it | EAP-9634 - Getting issue details... STATUS | MINOR | Delete only the unnecessary permissions or add desired permissions in the role and reassign the role to the user |
| Need to restart the UMM service after changing the license in UMM | EAP-10075 - Getting issue details... STATUS | MINOR | UMM Services need to be restarted on any machine on which wallboard is deployed with this command docker service update --force wallboard_umm |
| You cannot remove the default role assigned to a user. The default roles are, "Agent" and "Supervisor". | EAP-10092 - Getting issue details... STATUS | MINOR | Create new Role and add Users in it |
| The "Updated On" date field on the Dashboard List page cannot be translated. | EAP-9993 - Getting issue details... STATUS | MINOR | The date is visible in the English format |