Hardware Sizing
The following lists the machine specifications for up to 100 concurrent agents deployment.
vCPU | vRAM | vDisk |
2 cores | 8 GB | 1x100 GB |
To support HA, the same specifications would be doubled for the two machines for a redundant deployment.
To get machine specifications for a larger agent volume and/or with other ExpertFlow products in a co-resident deployment, please check here.
Software Requirements
OS Compatibility
One of the following OS software is required on the server:
Item | Version | Notes |
CentOS | 7.x updated to the latest packages (use Yum update) | Administrative privileges (root) are required to follow the deployment steps. Internet access should be available with inbound connections on port 9242 enabled. |
| SUSE Linux Enterprise Server | version 12 | Administrative privileges (root) are required to follow the deployment steps. Internet access should be available with inbound connections on port 9242 enabled. |
Database Requirements
Item | Notes |
| Mongo DB |
Docker Engine Requirements
| Item | Notes |
Docker CE | Docker CE 18+ and docker-compose (in case of CentOS) |
Docker EE | (in case of SUSE Linux Enterprise platform) |
Browser Compatibility
Item | Version | Notes |
Chrome | 76.0.3809.132 (64-bit) | The UI of some pages might not render properly in Firefox. |
| Firefox | Not tested | |
| IE | Not tested | An on-demand testing cycle can be executed. |
Cisco Unified CCX Compatibility
Tested against CCX version 11.6 (Premium edition). On-Demand testing can be done on other CCX versions higher and/or prior to 11.6 and CCX Enhanced editions.
Cisco Unified CCE Compatibility
Not tested yet.
Port Utilization
The following ports should remain open on the Firewall. The local security policy and any antivirus should also allow open communication on the following ports.
Type | Source Host | Source Port | Destination Host | Destination Port |
HTTP | Enterprise web user | any | CIM | 80 |
HTTPS | Dashboards & Wallboards server | any | CIM | 443 |
| TCP | Enterprise web user | CIM | 9242 |
System Access Requirements
Deployment Privileges
Administrative privileges (root) on the machine are required to follow the deployment steps.
Internet access must also be available on the machine with inbound connections on port 9242 enabled.
Time Synchronization Requirements
If the system dates and times are not synchronized, the system can produce unpredictable results. Therefore, the EF applications and Cisco Contact Center should have their time zone and date/time properly configured, according to the geographic region and must be synchronized.
To configure the time zone, please see the instructions from the hardware or software manufacturer of the NTP server. The application servers should be synchronized. This synchronization should be maintained continuously and validated on a regular basis. For security reasons, the Network Time Protocol (NTP) V 4.1+ is recommended.
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