Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Next »

CIM Profiles & Interactions mainly consist of 3 generic extendible objects:

  1. Customers -  Every contact approaching the system through any channel is identified as a customer

  2. Requests - A Request is the interaction context that the customer is approaching and can refer to for any past interaction.

  3. Interactions - An interaction stores information about the communication taken place through the respective channel.


All client applications including IVR, Finesse gadgets, and 3rd party applications access CIM via REST APIs to fetch and store information.


Workflow

Unable to render {include} The included page could not be found.

  • No labels

0 Comments

You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account.