.Others Not Connected - Drill Down v13.2

Report Description

This report shows the summary of contacts which were NOT CONNECTED due to any reason other than "No Answer", "Busy", "Abandoned", and group the records by the dialer outcome.

This is the sum of all attempts against which a non-connected dialer outcome was detected, regardless of the final status of the contact.

Report Screenshot

Report Columns

#	Field Name	Description
1	Campaign Name	Name of the ECM campaign.
2	Answering Machine	Number of calls where the system detected an answering machine.
3	Dialer Abandoned	Number of calls abandoned by the dialer.
4	Error Condition	Number of attempts where an Error condition was met.
5	Fax Machine	Number of attempts on whom fax machine was detected.
6	Invalid Number	Number of attempts which were reported as invalid by the network.
7	Network Disconnected	Number of attempts where Network Disconnected while alerting.
8	No Dial Tone	Number of attempts where no dial tone was detected when dialer port went off hook.
9	No Ring Back	Number of attempts where No ringback from network was received when dial attempted.
10	Number NOT IN Service	Number of attempts that were reported not in service by network.
11	Operator Intercepted	Number of attempts where Operator intercept was returned from network when dial attempted.
12	Voicemail Detected	Number of attempts where the system detected an answering machine.

Filters

Campaign Name
Start Date
End Date