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  • Created by Former user, last modified by Former user on Oct 07, 2021
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CaseDescription Reason Version 
Failover Logout EventWe will discard the logout event
received in case of failover after login.
We will distinguish it from normal event
based on reason code, it is -1 in case of
failover event.		Sometimes in failover we receive logout event even after
login, to avoid agent from logging out, we need to ignore this
event.		2.0.2 onwards
Failover case, main call type 
set by consult call 		For failover case in consult call we will 
not set main call type if we receive first 
event of consult call.		For scenario, where we have 2 calls i.e. inbound and consult then
if we receive consult event first, then it will set main call type to be
Internal for activity of main call i.e inbound call.		2.0.2 onwards












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