Expertflow Salesforce Connector integrates Finesse so this guide provides compatibility requirements with respect to Finesse.
Compatibility Requirements
The compatibility requirements related to Cisco, Browser and Salesforce versions are given below.
We have tested the versions mentioned below. The Cisco APIs are the same for all the versions. To counter-check, testing can be scheduled before actual deployment.
Cisco Compatibility
UCCE
UCCX
Compatibility
UCCE 12.0
UCCX 12.0.1
COMPATIBLE
UCCE 12.6
UCCX 12.5.1
COMPATIBLE
Browsers Compatibility
Browser
Version (tested)
Compatibility
Google Chrome
113.0.5672.127 (64-bit)
COMPATIBLE
Firefox
113.0.1 (64-bit)
COMPATIBLE
The connector will work with all the latest versions of browsers.
Salesforce Compatibility
Salesforce Flavors
Version
Compatibility
Lightning
Developer Edition
COMPATIBLE
Classic
TO BE TESTED
INFO
Expertflow Salesforce Connector High Availability is tested with CCE 12.0, CCE 12.6, UCCX 12.0.1 & UCCX 12.5.1 only.
