Prerequisites
Make sure the following prerequisites are met,
- Cisco Anyconnect is connected
- Firefox is installed on your machine
- Cisco IP Communicator is installed on your machine (only if you want to make calls)
Software Access
The detail on how you can access dashboard and wallboard is given below.
Module | Info | Notes |
|---|---|---|
| Wallboard Administration | https://branding.dcloud.cisco.com | Administrator Username: admin Password: admiN123! Contact Center: Unchecked |
Supervisor Username: rbarrows Password: C1sco12345 Contact Center: Checked | ||
Agent Username: sjeffers Password: C1sco12345 Contact Center: Checked | ||
| Existing Dashboard | https://branding.dcloud.cisco.com/dashboard/2 | An existing dashboard |
Finesse Details (Only if you want to make calls and see the impact on wallboard)
Finesse URL: https://uccx1.dcloud.cisco.com:8445
Agent/Supervisor Credentials:
User id | Password | Extension | Type | Notes |
|---|---|---|---|---|
| sjeffers | C1sco12345 | 1080 | Agent | The extension is already up and running on the server machine |
| jopeters | C1sco12345 | 1081 | Agent | The extension is already up and running on the server machine |
| rbarrows | C1sco12345 | 1082 | Supervisor | The extension is already up and running on the server machine |
Caller Device Number: (Only if you want to make calls)
Device Number | Device Name | TFTP | Notes |
|---|---|---|---|
| +19725551083 (Ext 1083) | SEP123455432166 | 198.18.133.3 | Register this device with your Cisco IP communicator on your machine to make calls |
DN to make calls on queue:
DN | Notes |
|---|---|
| 6019 | Dial 6019 from +19725551083 (Ext 1083) to make a call on Queue so that the agent can get the call or you can dial the agent's extensions directly. |
Demo Script:
For details on the demo script and training videos, click here