Summary | Description | Related Feature |
|---|---|---|
It takes 5 mins to sync Agents and Supervisors | It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done. It was tested on 1000 Agents and Supervisors. | User Management |
If application settings are not defined | If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE | Application Setting/ |
The Application Setting in UMM can not be updated if only SMBV2 support is enabled | The Application Settings can only be updated if SMBV2 and SMBV1 support is enabled or. | |
The Application Setting only accepts IP Addresses for now | The Application Setting only accepts IP Addresses for now | Application Setting/ |
It is advised not to upload more than 10,000 Callers at a time | While uploading callers in the caller list, upload 10,000 Callers at a time | Caller List |
Uploading 10,000 callers take 12-13 mins | It takes 12-13mins to upload 10,000 callers | Caller List |
It is advised that two consecutive files should not be uploaded | It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one | Caller List |
Note that on the front end no message will be displayed that the contacts are uploaded successfully | This kind of message is displayed in the caller list logs | Caller List |
TTL jobs run after every 5 mins | TTL job runs every 5 mins. | Caller List |
It takes 15 mins to Clear a Caller list containing 10k Callers | When we click on a clear call list button it starts deleting in the backend. It takes almost 15 mins to delete 10k callers. | Caller List |
Login a supervisor with nocache | Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget | Finesse Gadget |
Login ST with finesse SSO | If primary UCCX or IDS service is down, Login with Finesse won't work | Finesse Gadget |
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