Important Notes/Limitations
Following are the limitations of the solution
Summary | Description |
|---|---|
Consult and consult transfer calls | Consult and consult transfer calls are not properly recorded. |
Consult conference | Consult conference calls are not properly recorded. |
Currently, the solution is handling the single codec | The Voice recording solution is not supporting multiple codecs. It is only handling the G711 codec. |
KeyCloak | For now, the Keycloak does not sync agents or supervisors from finesse. So, the admin needs to create all users manually on the KeyCloak. The Username and Password of the users should be the same as in the CUCM. |
Other Limitations
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Hold call recording | The call is recorded while it is on hold |
|---|---|
Recording Permissions | Currently, no recording permissions are implemented. Only administrators can access the recordings, and agents do not have access to them |
Call Transfer | Recordings for Direct Transfer calls are not supported |
Session Expiry | VRS Application session timeout is not configurable |