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changes.mady.by.user Sikander Hayat

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Important Notes/Limitations

Following are the limitations of the solution

Summary

Description

Conference and consult transfer callsConference and consult transfer calls are not properly recorded.Currently, the solution is handling the single codecThe Voice recording solution is not supporting multiple codecs. It is only handling the G711 codec.KeyCloak For now, the Keycloak does not sync agents or supervisors from finesse. So, the admin needs to create all users manually on the KeyCloak. The Username and Password of the users should be the same as in the CUCM.

Other Limitations

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Hold call recording

The call is recorded while it is on hold

Recording Permissions

Currently, no recording permissions are implemented. Only administrators can access the recordings, and agents do not have access to them

Call Transfer

Recordings for Direct Transfer calls are not supported

Session Expiry

VRS Application session timeout is not configurable