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Excerpt

One-stop administration interface for supervisors to manage CCX agents, teams, contact service queues (CSQs) and CCX scripts. Add single or multi-tenant contact center shift opening/closing hours, public holidays and exceptional hours of operation on the calendar for the CCX or CCE call centers. Insert dynamic announcements on the CCX/E IVR for sudden/planned events without involving an IT expert.

Info

We are constantly updating our documentation. If the document you require is not available / incomplete, please let us know here and will revert via email.

Deployment Guide

To install the solution, see this deployment guide. 

Release Notes

Click here, to access our release notes for this version.

API Guide

Click here for API Guide