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Announcements can also be configured to play non-working hours, public holidays on the IVR.
Easy Announcements
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An easy announcement is defined to be one or a group of prompts that are played on the IVR to the caller(s), might be calling from a particular region and on a particular Service Dialed Number (DN), during a specific period of time.
For instance, an announcement to announce a planned maintenance activity in a specific region. To add such an announcement, define a calendar date and time to schedule the announcement to notify callers of the system outage, whenever they call in during that time.
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Business Calendars
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Languages & Prompts Management
Users can upload audio prompts to UCCX/E from the application. While uploading, the application validates the file format/size and uploads the prompt only if the file format is correct. These prompts can then be used in playing easy announcements and/or in the call scripts.
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| title | Note | : If the Team Administration Module is enabled, managers, supervisors can also define IVR announcements for respective tenants or for particular supervisor workspaces. |
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