ExpertFlow applications have a central authentication module which that automatically synchronizes contact center supervisors and agents from CCX/E into the User Management module. This allows any contact center supervisor (with CCX Supervisor capability) user to log into the application using the same Finesse credentials without the need to recreate the user credentials in the application again.
With the latest version, the application also allows administrators to create local user accounts for supervisors or/and agents with a user-defined password and username. Restricted permissions on the level of entities allow administrators to assign selective privileges to a particular group of users.
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