| Page Properties | ||||
|---|---|---|---|---|
|
...
Value
...
Call Mode
...
DN
...
Call Type
...
Inbound
...
Call Count
...
1
...
Event Occurrence
...
Unique
...
Event Name
...
|
Event Parameters
Following are the parameter details
Parameter | Value |
|---|
Is Mandatory | Description | ||
|---|---|---|---|
CallType | Inbound | Mandatory | |
| CallState | Ringing | Mandatory | |
| ani | Mandatory | Calling Number | |
| DNIS | Mandatory | ||
| CallId | Mandatory | Dialog ID of the current call |
| CallAbandoned |
|---|
| False | Mandatory | ||
| ManualOutBoundCall | False | Mandatory | |
|---|---|---|---|
activityDialogID | Mandatory | Dialog ID of the main call |
CallTransfered
| callVariable1 | Optional | The occurrence based on the value | |
|---|---|---|---|
| callVariable2 | Optional | The occurrence based on the value | |
| callVariable3 | Optional | The occurrence based on the value | |
| callVariable4 | Optional | The occurrence based on the value | |
| callVariable5 | Optional | The occurrence based on the value | |
| callVariable6 | Optional | The occurrence based on the value | |
| callVariable7 | Optional | The occurrence based on the value | |
| callVariable8 | Optional | The occurrence based on the value | |
| callVariable9 | Optional | The occurrence based on the value | |
| callVariable10 | Optional | The occurrence based on the value | |
| previousDialogId | Mandatory | Its value is not empty for the second agent while empty/optional for the ist agent. |