System limitations are as follows:
Summary | Description | Related Feature | Vault should be unsealed when any component requires a restart. | Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.User Management | |
|---|---|---|---|---|---|
It takes 5 mins to sync Agents and Supervisors | It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done. It was tested on 1000 Agents and Supervisors. | User Management | |||
If application settings are not defined | If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE | Application Setting/ | |||
The Application Setting in UMM can not be updated if only SMBV2 support is enabled | The Application Settings can only be updated if SMBV2 and SMBV1 support is enabled. | Application Setting/ | |||
The Application Setting only accepts IP Addresses for now | The Application Setting only accepts IP Addresses for now | Application Setting/ | |||
It is advised not to upload 10,000 Callers at more than 300k Callers at a time | While uploading callers in the caller list, upload 10,000 Callers at 300k Callers at a time | Caller List | |||
Uploading 10,000 200k callers take 63-7 4 mins | It takes 63-7mins 4 mins to upload 10,000 200k callers | Caller List | |||
It is advised that two consecutive files should not be uploaded | It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one | Caller List | |||
Note that on the front end no message will be displayed that the contacts are uploaded successfully | This kind of message is displayed in the caller list logs | Caller List | |||
TTL jobs run after every 5 minsTTL job runs every 5 mins. runs everyday after 1:00 am | TTL removes the callers from the db as well. | Caller List | |||
It takes 15 2-3 mins to Clear a Caller list containing 10k 300k Callers | When we click on a clear call list button it starts deleting in the backend. It takes almost 15 2-3 mins to delete 10k 300k callers. | Caller List | |||
Login a supervisor with nocache | Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget | Finesse Gadget | |||
The finesse gadget was tested on non-SSO | The finesse gadget was tested on non-SSO UCCXLogin ST with finesse SSO | If primary UCCX or IDS service is down, Login with Finesse won't work | Finesse Gadget |