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System limitations are as follows:

Summary 

Description

Related Feature

Vault should be unsealed when any component requires a restart. Vault should be unsealed if components need a restart or any of the components is restarted. If the vault is sealed and the component restarted the application will not work.

User Management

It takes 5 mins to sync Agents and Supervisors 

It takes 5 mins to sync Agents and Supervisors . It happens only when a fresh deployment is done.  It was tested on 1000 Agents and Supervisors. 

User Management

If application settings are not defined 

If the application settings are not defined user will be routed to the User Management module so that he can define the settings there for UCCX and UCCE

Application Setting/
User Management

The Application Setting in UMM can not be updated if only SMBV2 support is enabled

The Application Settings can only be updated if SMBV2 and SMBV1 support is enabled.

Application Setting/
User Management

The Application Setting only accepts IP Addresses for now

The Application Setting only accepts IP Addresses for now

Application Setting/
User Management

It is advised not to upload

10,000 Callers  at

more than 300k Callers at a time 

While uploading callers in the caller list, upload

10,000 Callers  at

300k Callers at a time 

Caller List 

Uploading

10,000

200k callers take

6

3-

7

4 mins 

It takes

6

3-

7mins

4 mins to upload

10,000

200k callers 

Caller List

It is advised that two consecutive files should not be uploaded 

It is advised that one should wait for CSV to be uploaded completely then upload the other after the first one

Caller List

Note that on the front end no message will be displayed that the contacts are uploaded successfully 

This kind of message is displayed in the caller list logs

Caller List

TTL jobs

run after every 5 minsTTL job runs every 5 mins. 

runs everyday after 1:00 am

TTL removes the callers from the db as well.

Caller List

It takes

15

2-3 mins to Clear a Caller list containing

10k

300k Callers

When we click on a clear call list button it starts deleting in the backend. It takes almost

15

2-3 mins to delete

10k The finesse gadget was tested on non-SSO UCCX

300k callers.

Caller List

Login a supervisor with nocache

Login a supervisor with nocache, the supervisor will auto login to the supervisor tools gadget

Finesse Gadget

The finesse gadget was tested on non-SSO 

Login ST with finesse SSO

If primary UCCX or IDS service is down, Login with Finesse won't work

Finesse Gadget